BGV Probiotics

We want you to be satisfied with your purchase.

 

Returns & Refunds

 

• You may request a refund within 30 days of delivery

• To be eligible, items must be unused and in original condition

• Proof of purchase is required

 

 

Non-Refundable Items

 

• Opened or used products (unless defective)

• Final sale items

• Subscription orders that have already been processed

 

 

Damaged or Incorrect Orders

 

• If your order arrives damaged or incorrect, please contact us within 7 days of delivery

• Include photos so we can quickly resolve the issue

 

 

Exchanges

 

• We only replace items if they are defective or damaged

 

 

Refund Process

 

• Once your request is approved, refunds will be issued to your original payment method

• Please allow 5–10 business days for processing

 

 

Subscriptions

 

• Subscription orders must be canceled at least 7 days before the next billing date

• Orders already processed cannot be refunded

 

 

Contact Us

 

• For all refund requests, please contact:

   jenetixllc@agmail.com

We strive to process and deliver your order as quickly as possible.

 

Order Processing

 

• All orders are processed within 1–3 business days

• Orders are not processed on weekends or holidays

 

 

Shipping Time

 

• Standard shipping typically takes 3–7 business days

• Delivery times may vary depending on your location and carrier delays

 

 

Shipping Rates

 

• Shipping costs are calculated at checkout

• Free shipping may be offered on select promotions or order minimums

 

 

Order Tracking

 

• Once your order ships, you will receive a tracking number via email

 

 

Incorrect Address

 

• Please ensure your shipping address is correct at checkout

• We are not responsible for orders shipped to incorrect addresses provided by the customer

 

 

Delayed or Lost Packages

 

• We are not responsible for delays caused by shipping carriers

• If your package is lost or significantly delayed, please contact us and we will assist you

 

 

Damaged Items

 

• If your order arrives damaged, contact us within 7 days of delivery

• Please include photos so we can resolve the issue quickly

 

 

Contact Us

 

• For shipping questions, contact:

   jenetixllc@gmail.com